Thank you for stopping by at Israel-Depot.com - provider of unique Israeli , Jewish and Christian Jewellery , Souveneers and Gifts.
Order Prepairing Process
We have a well defined and strict order processing procedure. Our packaging is well known and recignized by our customers - it will protect the product as much as possible while it is on its way to you (and it can be a long way).
We take a photo of every package shipped which is saved in our data base until the customer receives the item. It can be used as a proove to post company and to the customer that the item was indeed shipped.
Order Processing Times
The order processing for most items takes about 3 business days.
The order processing of hand made items like personalized jewellery takes about 5-6 business days.
Sometimes it happens that the item temporarily is out of stock. In this case Israel-Depot.com informs that cusotmer about the delay in delivery or offers to choose another item or returns its money back.
In any case it is better to contact Israel-Depot.com about the item availability before placing an order.
We at Israel-Depot.com send all our orders by registered air mail shipping which adds more security against losses and adds ability to track.
The shipping time depends on many factors as destination, holidays, customs etc.
Shipping times abroad (outside Israel):
1. Registered air mail shipping usually takes 10 - 19 business days depending on the destination
2. Express shipping service takes about 3-7 business days.
3. Fedex shipping services takes about 1-4 business days
Shipping times inside Israel:
1. Registered shipping – usually takes about 3-5 business days
2. Express delivery – 1 - 3 business days
Customers from abroad ordering items which are shipped from Israel are considered as importers in their countries and as such should be responsible that the product can be lawfully imported to their country. It is the customer's responsibility to make sure that the product complies with all laws and regulation in their country.
These products may be subject to import tax in the destination country.
Each country has different customs regulations. The customs clearance process can cause delays additional to the shipping time.
Some of our items are ordered from different manufacturers and it may happen that the item is our of stock.
In this case customer will receive email notification about the delay.
* Personalized and hand made jewellery can not be returned , unless an error was made during the manufacturing of the item
* Shipping fees are not refundable unless a mistake was made from our side
Items should be returned on their original packaging , original condition - otherwise they will not be accepted.
* Returned items should arrive before the refund is issued.
Thanks for purchasing at Israel-Depot.com